ESG
STRATEGY
OUR APPROACH TO ESG
We developed our ESG strategy to focus on four key strategic priorities, informed by the results of our materiality assessment. We have identified key performance indicators (KPIs) supporting each strategic priority to help us track the progress and performance of our key initiatives. We use operational control for policy coverage and for reporting progress on an annual basis.
We also support the United Nations Sustainable Development Goals (SDGs). Our ESG strategy aligns with SDGs 7, 8, 9, 10, 12, 13 and 16 where we feel we can make the greatest impact.
OUR ESG
STRATEGIC
PRIORITIES
As an industry leader, FAST is dedicated to driving positive impact across our customers, employees, stakeholders, and the communities we serve. Our strategic priorities form the foundation upon which we execute and advance our business, ensuring that sustainability, integrity, and empowerment guide everything we do.
PROMOTING CUSTOMER SATISFACTION AND WELFARE
Our customers are the reason for our existence. FAST places a strong emphasis on promoting customer satisfaction and welfare by continually improving service quality and addressing customer needs. This commitment is demonstrated through a focus on our customer satisfaction score, reducing in the customer complaints, effective management of customer claims, and timely closure of Corrective Action Reports (CAR).
CREATING A SAFE AND EMPOWERED WORKPLACE
We are deeply committed to the development of our employees and to creating workplaces that empower them to thrive. As part of this commitment, we focus on achieving ISO certification for our sites, prioritizing injury reduction and zero Loss Time Accidents (LTA), promoting diversity, and continuously improving our employee engagement score.
TRANSITIONING TO A LOW CARBON ECONOMY
We recognize the carbon-intensive and energy-reliant nature of our logistics operations, which drives our commitment to more sustainable solutions. We are focused on reducing our direct Scope 1 and 2 Greenhouse Gas (GHG) emissions, as well as diverting waste from landfills and minimizing packaging.
ENSURING STRONG GOVERNANCE AND RISK MANAGEMENT
We prioritize strong governance and risk management to uphold our values of integrity and accountability. We track this through annual training on our Code of Business Conduct, response rates for critical incidents, compliance with data security and privacy protocols, supplier code of conduct coverage, and sustainability risk assessments.
STRATEGIC PRIORITY 1:
PROMOTING CUSTOMER SATISFACTION AND WELFARE
In Customer Care, our top priority is delivering an exceptional customer experience. We tailor solutions to fit your business, focusing on understanding customer needs, providing outstanding service, personalizing interactions, and acting on valuable feedback. Our goal is to foster loyalty and build strong, lasting relationships.
STRATEGIC PRIORITY 2:
CREATING A SAFE AND EMPOWERED WORKPLACE
Employee health and safety is important to FAST as risks are inherent in our daily Employee health and safety is important to FAST as risks are inherent in our daily operations. A strong focus on safety enhances employees’ productivity and reduces workplace accidents. When employees feel safe and valued, their engagement and motivation increase, leading to operational efficiency and stability.
STRATEGIC PRIORITY 3:
TRANSITIONING TO A LOW CARBON ECONOMY
GHG Emissions, energy, water, and waste management are crucial as they are core areas where our operations significantly impact the environment. They enable us to address critical aspects of our business that directly influence both our ESG outcomes and operational efficiency. Energy management is essential for operational efficiency, as we rely heavily on energy for transportation and warehousing.
STRATEGIC PRIORITY 4:
ENSURE STRONG GOVERNANCE AND RISK MANAGEMENT
Critical Incident Risk Management is crucial to us as risks can happen during business operations. Hence, we aim to equip our employees with the knowledge and skills to handle crises to instill confidence in customers and increase customer satisfaction. In connection, ensuring that our supply chain follows our Code of Conduct and is resilient will minimize risks that potentially cause disruptions when and wherever we operate.
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